UFRA
Guide
Privacy Policy

Privacy Policy

Our commitment to protecting your personal data.

Data Controller

The controller responsible for processing personal data collected on the website https://ufra-education.com is Université Française d'Abidjan (UFRA), a private higher-education institution located in Abidjan, Côte d'Ivoire.

For any questions regarding the protection of your personal data, you may contact us at: [email protected].

Data Collected

Contact Form

When you use our contact form, the following data may be collected:

  • Full name
  • Email address
  • Phone number (optional)
  • Subject of the message
  • Content of the message

Application Form

When you submit an application online, the following data may be collected:

  • Full name
  • Date of birth
  • Nationality
  • Email address
  • Phone number
  • Academic background (degrees, institutions, years)
  • Supporting documents: curriculum vitae, academic transcript, copies of diplomas and identification document

Messaging Conversations

When you write to UFRA on WhatsApp, Messenger or Instagram, the following data is collected:

  • Your phone number or your account identifier on the platform concerned
  • The profile name you display on that platform
  • The content of the messages you send and of those we send you
  • The date and time of the messages, together with their delivery and read status

These exchanges pass through Meta's servers, for which Meta is responsible on its own account, before being recorded in our relationship management system.

Follow-up of Your Request

In order to process your request and follow up on it, we also keep:

  • The programme you are interested in, the status of your file and the exchanges with your adviser
  • Where applicable, the payment schedule and the identity of the payer when a third party finances your studies
  • The origin of your first contact (form, advertisement, event, direct message) and the associated campaign parameters

Purposes of Processing

The personal data collected is used for the following purposes:

  • Contact form: to respond to your information requests and to follow up with you regarding your inquiry.
  • Application form: to process admission files, evaluate applications and communicate admission decisions.
  • Messaging conversations: to answer your questions, support you through the enrolment process and keep a record of our exchanges.
  • Information communications: to inform you about our programmes, events and intake dates, only where you have explicitly consented.

Legal Basis for Processing

The processing of your personal data is based on your consent, in accordance with Article 7 of Law No. 2013-450 of 19 June 2013 on the protection of personal data in Côte d'Ivoire.

By submitting the application form, you explicitly consent to the processing of your data for the purposes described above. You may withdraw your consent at any time by contacting us at [email protected].

Recipients of Your Data

The data you send us, whether through a form or through messaging, is recorded in UFRA's internal relationship management system. Only authorised staff of the admissions department and of the management have access to it, and only to the extent required by their duties.

Your data is neither sold, rented nor transferred to third parties for commercial purposes. It is shared only with the technical providers strictly necessary to operate the service, listed below, and where the law requires it, with the competent authorities.

Conversational Assistant

Messages you send us on WhatsApp, Messenger or Instagram may receive an initial reply written by an automated conversational assistant. To produce that reply, the content of your message is sent to our provider Anthropic PBC, whose servers are located in the United States.

This assistant answers informational questions about programmes, admissions and campus life. No admission, rejection or pricing decision is taken automatically: such decisions are always made by a person.

An adviser can take over the conversation at any time, and you may ask to speak to a person at any point in the exchange, simply by saying so in the conversation.

Cookies and Similar Technologies

Google Analytics

The website uses Google Analytics, an audience measurement service provided by Google LLC. Google Analytics uses cookies to collect anonymous information about how visitors use the website (pages visited, session duration, geographic origin, device type, etc.).

This data is transmitted to and stored by Google on servers located in the United States. Google may use this information in accordance with its own privacy policy. You may disable Google Analytics tracking by installing the browser add-on provided by Google.

Social Media Trackers

The website integrates elements linked to the following social networks: Facebook, Instagram, LinkedIn, TikTok and YouTube. These services may set cookies and collect browsing data (IP address, pages visited, interactions) in order to measure the effectiveness of their content and offer targeted advertising.

This processing is carried out under the responsibility of each social network, in accordance with their own privacy policies. You may manage your cookie preferences directly from your browser settings or via the privacy options offered by each platform.

Local Storage and Fonts

The website uses the browser's localStorage solely to save your color mode display preference (nuxt-color-mode). This data is purely technical, remains stored locally on your device, and is never transmitted to our servers.

The fonts used on this website are loaded via a CDN (Google Fonts / Bunny Fonts). These third-party services may log IP addresses in accordance with their own privacy policy.

Technical Providers and Transfers

The service relies on the following providers, which process personal data on our behalf:

  • Meta Platforms Inc. (United States): delivery of WhatsApp, Messenger and Instagram messages, and distribution of our advertising campaigns.
  • Anthropic PBC (United States): generation of the conversational assistant's replies.
  • Google LLC (United States): website audience measurement through Google Analytics.
  • Hosting provider and email delivery service: hosting of the infrastructure and delivery of electronic messages.

Some of these providers are established outside Côte d'Ivoire, in particular in the United States. Such transfers are governed by each provider's contractual terms and limited to the data strictly necessary to deliver the service.

Your Rights

In accordance with Law No. 2013-450 of 19 June 2013 on the protection of personal data in the Republic of Côte d'Ivoire, you have the following rights:

  • Right of access: to obtain confirmation that your data is being processed and to receive a copy of it.
  • Right to rectification: to request the correction of inaccurate or incomplete data.
  • Right to object: to object to the processing of your data on legitimate grounds.
  • Right to erasure: to request the deletion of your personal data.
  • Right to withdraw consent: to stop receiving our information communications at any time, without affecting the validity of processing already carried out.

To exercise these rights, please send your request by email to [email protected], specifying your identity and the nature of your request. We reply within 30 days. The procedure for requesting the deletion of your data is set out on our Data Deletion page.

In the event of a dispute, you may file a complaint with the Telecommunications/ICT Regulatory Authority of Côte d'Ivoire (ARTCI), the authority competent in matters of personal data protection.

Data Retention

The retention periods provided for are as follows:

  • Application data: retained for the duration of the admission process, then for 2 years after the final decision.
  • Contact data: retained for the time necessary to process the request, then for 1 year.
  • Conversation history: retained for the duration of the relationship, then anonymised after 36 months without any interaction on your part.
  • Technical logs: retained for 12 months, for security and diagnostic purposes.
  • Proof of consent: retained for 5 years after your last interaction, as it constitutes the legal justification for the processing.

At the end of these periods, the data is irreversibly anonymised: it no longer allows you to be identified and is kept for statistical purposes only.

Changes to This Policy

UFRA reserves the right to modify this privacy policy at any time in order to comply with legislative or regulatory developments, or to reflect changes made to the operation of the website.

Last updated: August 2026.